Shipping policy

Shipping Policy

Yay! You’ve placed your order with Gorilla Mind. What’s next?


Processing Your Order

Our Fulfillment Team carefully prepares every order. Orders typically ship from our location within 1-2 business days (Monday through Friday, excluding holidays). However, orders placed during large sales, promotions, product launches, or holidays may require additional processing time.

We will be closed in observance of the following U.S. holidays:

  • New Year's Day
  • Martin Luther King Jr. Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Christmas Day

If you notice an error on a recently placed order, please contact Customer Service immediately. We’ll do our best to assist you. View our Support Hours here. 

 

Shipping Your Order

We offer multiple shipping carrier options, including USPS, UPS, and FedEx. Shipping availability, rates, and speeds vary based on location.

Domestic Shipping

Carrier Option Estimated Delivery Time
USPS Ground Advantage 3-5 Business Days
FedEx Home Delivery 1-5 Business Days


Domestic Fast Shipping

Carrier Option Estimated Delivery Time
USPS Priority 1-3 Business Days
USPS Express Mail 1-2 Business Days
FedEx 2-Day 2 Business Days
FedEx Overnight Next Business Day

 

International Shipping

Carrier Option Estimated Delivery Time
Asendia Priority Direct 5-14 Business Days
FedEx International Economy 3-10 Business Days
FedEx International Priority 3-7 Business Days

 

Please note: The estimated delivery times listed above are for transit only. Your chosen shipping timeline starts from the day we ship your order, not the day you place it. Orders placed on Friday evenings or weekends may not ship until the following Monday. This applies to all shipping methods, including Overnight, Priority, and 2-Day Shipping.

 

ORDER PROCESSING TIME & DELIVERY ESTIMATES

Processing time can take up to 5 business days before an order ships. To estimate your delivery date, add 1-5 business days (processing time) to the estimated transit time listed above.

GORILLA MIND DOES NOT GUARANTEE ARRIVAL TIMES

We do not guarantee exact delivery dates. Shipping speeds may be affected by factors beyond our control, such as:

  • Customs processing (for international orders)
  • Severe weather conditions
  • Supply chain disruptions
  • Other unexpected delays

We are not responsible for shipping delays due to these circumstances and cannot offer reimbursements for late deliveries.

INTERNATIONAL ORDERS

Gorilla Mind’s international shipping rates do not include duties, taxes, or import fees. These fees vary by country and courier and must be paid by the recipient upon delivery. We are not responsible for these charges. Please check your local regulations before placing an order.

 

Tracking Your Order

You can track your shipment using the tracking link sent to your email when your order ships.

  • Tracking information may take up to 48 hours to appear.
  • Once your order is delivered, we’ll send a confirmation email or SMS notification.
  • We cannot override courier policies or appeal delays on your behalf.


Returned Orders

If a package is returned to us due to:

  • Incorrect or incomplete address
  • Courier service disruptions
  • Other unforeseen issues

Please contact us at [email protected] immediately. We will assess the situation and determine a resolution based on the circumstances.

 

Lost, Stolen, or Damaged Orders

We offer Package Protection Insurance via SavedBy.

This optional service allows you to request a refund or replacement if your package is lost, stolen, or damaged in transit. Coverage availability varies by location. View the policy summary here. Terms and conditions apply.

How to Opt In for SavedBy Package Protection:

  • At checkout, locate the SavedBy checkbox (after shipping options).
  • Tick the checkbox to add coverage (a small fee applies).
  • Complete your order and check your email for coverage confirmation.

SavedBy may be pre-selected for certain orders. If you wish to opt out, simply uncheck the box before completing checkout.

âš  Gorilla Mind is not liable for lost, stolen, or damaged packages after shipment or delivery.

 

Military Shipping

We proudly ship to APO, FPO, and DPO military addresses.

  • Customers are responsible for ensuring all delivery details are accurate and properly formatted.
  • Our shipping software cannot validate or correct address errors.


Shipping Policy Questions 

If you have questions or concerns about our shipping policy, please reach out to us:

📧 Email: [email protected]

💬 Contact us here 

We’re happy to assist you!